Publication Date

October 2007


IPED Technical Report: 2007-14


The Institute for Policy and Economic Development (IPED) at the University of Texas at El Paso (UTEP) was contracted by the Upper Rio Grande Workforce Development Board (URGWDB) to conduct a client satisfaction survey as one component of a larger evaluation project. For purposes of this survey, “client” refers to businesses that have used URGWDB’s services such as job posting and job fair assistance. Client satisfaction as defined in this survey includes how well job seekers were matched with potential jobs and the customer service clients received from URGWDB staff. The goal of this research is to assess the performance of URGWDB as an organization whose mission is to provide employers with qualified workers and has the processes in place to adapt and implement change to improve.