Publication Date



IPED Technical Report: 2009-3


The Institute for Policy and Economic Development (IPED) at the University of Texas at El Paso (UTEP) was contracted by Workforce Solutions - Upper Rio Grande (WSURG) Workforce Development Board (WDB) to conduct a customer satisfaction survey. For purposes of this survey, “customer” refers to individuals who have received WS-URG services (such as job search, resume writing, etc.) or have attended a WS-URG sponsored training program. The goals of the survey were to assess customer satisfaction with and the quality of services offered by WS-URG and to evaluate satisfaction with training programs. The survey was also designed to collect information on respondent employment status, level of education, and wages.